FAQs
Everything you need to know about our logistics services, processes, and support — explained clearly and simply.
Ifeyinwa Logistics provides automotive shipping and logistics services for individuals and businesses that need to move vehicles, cargo and parcels. The service is built around secure handling, organised transportation and dependable delivery.
Do you have questions? We’re here to help.
Our team is ready to provide personalized support and guidance.
Call Us — +(234) 803 779 4207
Email Us — ifeyinwalogistics@gmail.com
Why Use Ifeyinwa Logistics
Dedicated Transport
Expert Personnel
Safety First
Total Transparency
Comprehensive Solutions
Constant Communication
Flexible Accommodations
General & Services
What logistics services do you offer?
We provide a comprehensive range of services including express parcel delivery, freight forwarding (air, sea, and road), warehousing, e-commerce fulfillment, and last-mile delivery.
What locations do you deliver to?
We offer nationwide delivery across all states, as well as international shipping to over a number countries globally.
What are your operating hours?
Our pickup and delivery operations run from 9am to 5pm], Monday through Saturday. Our customer support team is available 24/7.
Tracking & Delivery
How can I track my shipment?
We provide a comprehensive range of services including express parcel delivery, freight forwarding (air, sea, and road), warehousing, e-commerce fulfillYou can track your package in real-time by entering your unique tracking/waybill number on the tracking page of our website or mobile app.ment, and last-mile delivery.
What happens if I am not around to receive my delivery?
Our dispatch riders will typically make 3 delivery attempts. If you miss the delivery, we will contact you to reschedule. Alternatively, you can request to pick it up at our nearest local hub.
Do you offer same-day delivery?
Yes, same-day delivery is available for intra-city shipments if the order is booked and picked up before 1:00 PM.
Shipping & Packaging Guidelines
Are there any prohibited items you do not ship?
Yes, for safety and legal reasons, we do not transport hazardous materials, explosives, flammable liquids, illegal substances, live animals, or unregistered perishable goods.
How should I package my items?
Items should be packed securely in sturdy, corrugated cardboard boxes with adequate cushioning (like bubble wrap) to prevent movement. Fragile items must be clearly labeled as "Fragile." We also offer professional packaging services at our drop-off centers.
Rates, Payments & Insurance
How are shipping rates calculated?
Shipping costs are calculated based on the package's actual weight or dimensional (volumetric) weight—whichever is higher—along with the destination distance and the speed of service selected.
Is my package insured during transit?
All shipments come with standard baseline liability coverage. For high-value goods, we highly recommend purchasing our comprehensive transit insurance at the time of booking, which covers a Percentage% of the item's declared value.
What do I do if my shipment is delayed, lost, or damaged?
If your package arrives damaged or is delayed beyond the estimated timeframe, please contact our customer support team within [Number] days. For damaged items, keep all original packaging and take photos to help us process your claim quickly.
