Returns & Refunds
This establishes the rules, timeframes, and procedures for returning purchased goods and receiving compensation.
Because logistics services involve transportation, handling and delivery, our refund and return policy depends on the stage of the shipment and the reason for the request.
Cancellation Before Collection
A customer may request cancellation before a shipment has been collected. Where cancellation is accepted before service commencement, the customer may be eligible for a refund, less any applicable charges already incurred.
Once a shipment has been collected or dispatched, cancellation may not be possible. Where a return is requested and can reasonably be accommodated, the customer may be responsible for applicable return, transportation, handling or storage charges.
Failed Delivery
If delivery cannot be completed because the recipient is unavailable, the address is incorrect, the recipient refuses the shipment or other circumstances prevent delivery, we may contact the sender for further instructions.
Additional charges may apply for re-delivery or return to sender.
Damaged or Missing Goods
If an item is damaged, lost or delivered with a shortage, the customer should notify Ifeyinwa Transport & Logistics as soon as reasonably possible. We may request supporting information such as:
- Shipment or waybill number
- Description of the item
- Photographs of the packaging and damage
- Proof of value or purchase
- Details of the sender and recipient
Claims will be reviewed based on the circumstances of the shipment, the applicable service terms, declared value and Nigerian law.
Incorrect or Prohibited Items
We are not responsible for losses resulting from inaccurate descriptions, incorrect addresses, inadequate packaging, undeclared goods or prohibited items supplied by the customer.
Refunds
Where a refund is approved, it will normally be processed through the original payment method. Refunds will generally exclude services that have already been successfully provided and any reasonable costs already incurred in connection with the shipment.
How to Make a Claim
All refund, return or damage claims should be submitted through our official customer service channels with the relevant shipment or booking details.
We will review the claim and communicate the outcome within a reasonable period.
Ifeyinwa Logistics provides automotive shipping and logistics services for individuals and businesses that need to move vehicles, cargo and parcels. The service is built around secure handling, organised transportation and dependable delivery.
Still Have Questions? We’re Here to Help.
Our team is ready to provide personalized support and guide.
Call Us — +(234) 803 779 4207
Email Us — ifeyinwalogistics@gmail.com
